>>> GIve the criticism in private. Don't embarrass or humiliate the receiver.
>>> Make certain that the receiver is paying attention and is emotionally ready to listen.
>>> Wait for the receiver to get over anger, hurt or confusion.
>>> Don't communicate in anger. Calm down.
>>> Reject the behavior, not the person. Focus on what was done rather than the person's role in it.
>>> Be clear and specific. Use actual examples.
>>> Probe for understanding with questions. Find out how he/she is taking your criticism.
>>> Give the criticism while the behavior is fresh in both your minds.
>>> Show understanding of and empathy for the receiver's situation. This will help win the receiver's trust.
>>> Avoid showing superiority in knowledge, power or insight. "I am better than you" should not be the message.
>>> Focus on behavior the receiver can change.
>>> Don't ascribe intent to the person's behavior. Saying "You don't want to do a good job" will just offend the person. Report on the behavior only.
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